Shipping is on the house.

THE ANSWERS

Product

What does 95% MicroModal 5% Elastane mean?

MicroModal is created from regenerated cellulose fibres from beechwood trees. These Fibres are weaved together at a combination of 95%Micromodal Fibres to 5% Elastane Fibres.
The MicroModal is the major component and holds the colour, softness while the Elastane allows the MicroModal to stretch and retract perfectly into shape. 

How do I make sure I order the correct size?

Every product has a Size and Fit Guide Tab on the product page. Measure the narrowest part of your waist firmly to see what size will fit you best. If you sit between sizes we recommend opting for the bigger size.

How should I care for my underwear?

Every pair of Dozen Avenue underwear has care instructions heat pressed on the inside. No Tags!
- Cool Wash (30 Degrees Celsius)
- Do not Bleach
- Do not Dry Clean
- Do not Tumble Dry
- Iron on lowest heat (Avoid direct contact, steaming works best)

 

Payment

What forms of payment do you accept?
We accept the following forms of payment: Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay at checkout.
Your order will be fulfilled and dispatched when payment is confirmed to us following checkout.

 

Orders

How do I contact Dozen avenue?

See our Contact Us page or email us at contact@dozenavenue.com.au.

How do I use store credit, voucher or discount code?

All store credits, vouchers and discount codes are separate to THE PACKS automatic discounts. Any store credits, vouchers and discount codes can only be entered in the second step of the checkout process. If a payment has been processed without entering your store credit, voucher or discount code, unfortunately, we cannot change that purchase amount.

What if I need to change my order?

If you see that you have made a mistake in your order information get in contact with us as soon as possible. Do this by emailing contact@dozenavenue.com.au or sending us a DM on Facebook or Instagram. If we have already processed and shipped your item a change may not be possible but please let us know. 

 

Shipping and Returns

How much does shipping cost ?
We offer free shipping via courier Australia-wide on orders over $75.
For orders less than $75, we charge a flat fee of $9.50 for postage and handling. This will be calculated and applied at checkout. 
We offer international shipping at a flat fee of $15 for Standard Shipping for all orders.
How do I track my delivery?

After an order is placed and processed you will receive tracking details via email and SMS. Please allow up to 24 hours for tracking updates to commence.

How long should my order take to arrive?
For Australia-wide shipping most customers receive their order within 3 business days but as early as 2 business days. You should allow up to 5 business days for your goods to arrive.
For International orders we estimate delivery times of:
New Zealand and Asia: 3-5 working days / UK: 5-7 working days / USA, Canada and Europe: 7-12 working days.
Do you offer same day shipping?

Unfortunately, at this time we don't offer same day shipping. As we grow as a business this is one of the things we strive to add to our service.

Can I return my underwear?

Dozen Avenue wants you to be in the right pair of underwear. That's why we created The Right Pair Policy. If for any reason, you aren't in the right pair of underwear you can let us know why by contacting us at contact@dozenavenue.com.au with your order number and receipt of purchase and we will be in touch to get you in the right pair of underwear.
For the full policy and conditions see the Returns page.

For any damaged goods or faulty products from shipping, a full exchange or refund will be available. Change of mind purchases cannot be returned due to sanitary reasons.
For the full policy and conditions see the Returns page.

 

Further Questions

Let the team at Dozen Avenue know if you have any further questions or queries by contacting us.